The Disney Dilemma Podcast - Land of the Giants
Its rare that I recommend more than one business podcast from one podcaster or network, with many being hit and miss or often they turn into case studies repackaged.
However, Land Of The Giants is one of the series of podcasts that is always worth listening to.
If you are a leader of a business, into the ops sides of companies or enjoy listening to how businesses have to balance cycles of hardship The Disney Dilemma is a brilliant listen.
It highlights why generational brands are important to us, passed down from parents and grandparents, recommended by our friends and why our kids and future generations love and will continue to love Disney. But behind the scenes it’s never easy, especially for the brand managers and highlighting why do the internal business leads have to tread so carefully and nurture the brand and not overly police it in today’s world.
I also highly recommend Ride of a lifetime by Bob Iger as a must read/listen for business leads.
Enjoy!
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My 6 Must Watch And Listens From The Last Week
Here are six incredible listens and watches to help you understand how decisions are made in large business and with elite professionals.
>> Etsy Scale & Ensuring Human+ (So human have to be behind AI product creations Creativity.
My main takeaway is being deliberate in your choices and ensuring you can build your marketplace with long term thinking in mind and adapt to tech changes.
>> Masters Of Scale - Kat Cole’s approach to leadership and why she joined AG1.
My main takeaway is Kat is very personable and extremely thoughtful and driven, if you want to be leading from the front you have to get deep under the skin and understand the true operating model.
>> YouTube creator sensation Cleo Abram on what made Nike almost ban record-breaking sneakers (hint there’s a flow chart and must be on general sale to be included in the Olympics
My main takeaway is tech is always going to help improve times of athletes but unless they are the elite level athletes its likely not going to win too many races and Olympic and governing bodies will review tech and innovation quickly (for safety and fair use).
>> Rory Sutherland delivers one of his best talks about making time to rethink the question and apply behaviour sciences to make better decisions .
My main takeaway is thinking about the question and what humans want will place us in front of creating better solutions, it’s then a choice (as I said in brand is in 2024/2025) not just optimising to the financial leader’s spreadsheet.
>> How 7-Eleven is repositioned itself and building a better shopping experience
My main takeaway is many can learn from building an experience from international stores and building more relevant shopping experiences.
>> Acquired’s long form interview with Howard Schultz on Starbucks history, strategic moves & why being wrong made Starbucks right
My main takeaway is even when you are a listed company with millions in sales even larger brands will treat you badly (Coca Cola in this instance) and their competitors will leap at the chance to collaborate. I have experienced this a number of times and it rarely ends badly…
Google’s Next Battle - AI, Gemini & Customer Happiness
Google’s Secret → Habitual Product, Slow AI Timing & Narrative Builds.
In Tuesday’s quarterly earnings call Alphabet CEO Sundar Pichai said:
“Gemini is making Google's own products better. All 6 of our products with more than 2B monthly users now use Gemini. This means that Google is the company that's truly bringing AI to everyone”.
This was a smart comms line.
This statement was made for shareholders and investors to buy into their AI push and ignore the stories coming out of the internal team cultural battles and reduce the friction around Google’s less flashy approach to AI and right now a slight let-down in terms of features and improvements for paying customers.
What Google is doing well is pushing the narrative that their AI product is the first to be in consumers’ and corporate customer’s lives to send a shot across the bow to Apple (who were the first to embed this from their recent event with their Apple AI partnership approach). Android vs iOS is going to be a long battle especially in the next device to replace smartphones and in AI space, which might blend into one…
Google Wins Are Potentially Google’s Next Big Issue:
What many tend to miss is the incredible results (Alphabet reported $84.7bn in revenue with $24 Billion quarterly profit, from an incredibly strong Search (ads business) and Cloud revenues) Google and competitors can win have arguably declining products: Google’s example is their organic search product (their SERPs are an absolute mess right now) and increasing Google Workspace & Google Cloud pricing for no extra customer benefits, while benefiting from increased ad pricing and ad placements.
Battle 1 Alphabet’s share price dropped Wednesday reacting to the market news and slow adoption in AI, one major concern is failed cloud acquisitions in HubSpot and now Wiz.
But Time Is On Their Side: Google, Apple and Amazon’s secret is almost always timing, especially with AI and not rushing into AI - this is going to win the mass market for them while others rush, crash and burn.
Battle 2 Google’s Ask Fatigue & Friction: Google’s asks from customers will lead to ask fatigue and churn, asks will continue to increase, Google will continue to ask for more budget from advertisers with different targeting (soon to be less opaque) options, more company to upgrade users to Gemini AI and ask consumers to pay for more storage for Gmail use.
If you have ever worked inside of a big company or a listed company you have core workstreams (projects that take company-wide priority) and internal politically driven decisions that to the outside don’t make much sense. If your workstream (say organic search or improving Google Workspace features) doesn’t make the OKR sign off it won’t have any resource assigned or budget for quarters ahead.
Google’s next battle is how to improve their search results (away from optimising the number of ads) while facing competition from answer engines like ChatGPT, Claude and Perplexity and cramming in more ads at increasing prices to keep investors happy.
Here’s a good graphic via Reddit for Alphabet’s results last quarter - take a look at traffic acquisition costs $13.8b — paying for defaults on iPhones and Samsung devices is not cheap.
>> Are you a heavy Google Workspace user? Here are my favourite Google Workspace shortcuts and hacks to improve your productivity
My Recent Recommendations To Coaching, Consultancy And Advisory Clients
Here are the most recent pieces of advice I have given my coaching, consultancy and advisory clients over the last six months.
Learn The Tools: Learn the comms tools (especially new tools) - Gmail, Slides, PowerPoint, Slack/Teams. The tools will help you do more in a quicker time (here are my 7 ways to get the most out of Google Workspaces)
Use The Tools Your Customers Use. That means Discord, Snapchat, and TikTok. That could also mean Notes app, Excel, Sheets, Strava or Pendo etc
Understand AI - I will not tell you to learn every prompt and every tool, however, understanding how ChatGPT works, playing with Claude (Claude is better output than ChatGPT IMHO) and using the new features inside work tools are going to be a competitive advantage for you and cut through when your team might be just using AI tools
Reverse Coaching: Team members will know the new tools, they will know the newest tactics and tricks to help improve the performance of your department or company, set up sessions where the team can officially coach you and reverse coach you, make this their session and help them set out the training. Offer this as a two-way street, they coach you, and you then coach them.
Culturalise Frameworks: Other people’s frameworks and templates only work if you customise and culturalise them for your business. If you don’t you’ll have to teach everyone how it works and then they fail.
OKR Struggles: If you are struggling with OKRs (most people do) look at think BIG, act small by when as an alternative. Here is a free Think BIG act small by when template for you to use. If you’d like to read more about this framework read my think big act small by when post.
Refresh: Get into a fresh environment when you’re stuck. Outside in the garden in the sun, if you’re working from home get a commute and walk for 10-15 minutes, block out time for lunch and break down the days to recap the day and write down the good, the bad and the ugly to give you chance to attack the next working day