My Recent Recommendations To Coaching, Consultancy And Advisory Clients 

Here are the most recent pieces of advice I have given my coaching, consultancy and advisory clients over the last six months.

  1. Learn The Tools: Learn the comms tools (especially new tools) - Gmail, Slides, PowerPoint, Slack/Teams. The tools will help you do more in a quicker time (here are my 7 ways to get the most out of Google Workspaces)

  2. Use The Tools Your Customers Use. That means Discord, Snapchat, and TikTok. That could also mean Notes app, Excel, Sheets, Strava or Pendo etc 

  3. Understand AI - I will not tell you to learn every prompt and every tool, however, understanding how ChatGPT works, playing with Claude (Claude is better output than ChatGPT IMHO) and using the new features inside work tools are going to be a competitive advantage for you and cut through when your team might be just using AI tools 

  4. Reverse Coaching: Team members will know the new tools, they will know the newest tactics and tricks to help improve the performance of your department or company, set up sessions where the team can officially coach you and reverse coach you, make this their session and help them set out the training. Offer this as a two-way street, they coach you, and you then coach them. 

  5. Culturalise Frameworks: Other people’s frameworks and templates only work if you customise and culturalise them for your business. If you don’t you’ll have to teach everyone how it works and then they fail.

  6. OKR Struggles: If you are struggling with OKRs (most people do) look at think BIG, act small by when as an alternative. Here is a free Think BIG act small by when template for you to use. If you’d like to read more about this framework read my think big act small by when post.  

  7. Refresh: Get into a fresh environment when you’re stuck. Outside in the garden in the sun, if you’re working from home get a commute and walk for 10-15 minutes, block out time for lunch and break down the days to recap the day and write down the good, the bad and the ugly to give you chance to attack the next working day 

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Google’s Next Battle - AI, Gemini & Customer Happiness

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The DNA Of Engagement